Two Community Pharmacies Case Study – KL1Plus

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Two distinct pharmacy settings, Memorial Hospital Outpatient Pharmacy in Gulfport, Mississippi, and Mitchell’s Park Street Pharmacy in Calico Rock, Arkansas, have discovered a common solution to various challenges through the Kirby Lester KL1Plus from Capsa Healthcare. This “Swiss Army knife” of pharmacy prescription filling has proven to be versatile, meeting the specific needs of both pharmacies.


  • Mitchell’s Park Street Pharmacy: Ending Customer Disputes

This community pharmacy in Arkansas was plagued by frequent customer disputes over mis-dispensed quantities of medication, particularly controlled substances. The arguments were not only disruptive but also consumed significant time and resources.

  • Memorial Hospital: Need for Low-Cost Automation

Following a major expansion and introduction of new services, Memorial Hospital’s pharmacy staff were at capacity. They needed to streamline their prescription filling processes to meet increasing labor demands. Despite several technology implementations, challenges persisted.

Solution: The Multifaceted Kirby Lester KL1Plus

Both pharmacies turned to the Kirby Lester KL1Plus, a combination scan-verification system and pill counter with user tracking features. For Mitchell’s Park Street Pharmacy, the device eradicated the “he said/she said” dilemma by keeping a comprehensive record of each filled prescription. At Memorial Hospital, the device fit perfectly within the pharmacy’s limited space and improved efficiency by catching discrepancies early in the prescription filling process.


Mitchell’s Park Street Pharmacy:

  • Elimination of customer disputes over medication counts.
  • Improved reputation in the community.

Memorial Hospital:

  • Enhanced efficiency, enabling the pharmacy to manage the increased workload.
  • Minimized discrepancies in prescription filling.

For both pharmacies, the KL1Plus saved time for pharmacists and technicians and integrated seamlessly with existing pharmacy management systems.


The Kirby Lester KL1Plus has proven to be a one-size-fits-all solution for two very different pharmacy settings. Its versatility and efficiency have made it an indispensable tool for Mitchell’s Park Street Pharmacy and Memorial Hospital, offering robust features that fit both operations like a glove. Whether a pharmacy is dealing with customer disputes or needs to streamline its operations amid expansion, the KL1Plus offers a compelling solution.