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CapsaCare™ from Capsa Healthcare

We work in concert with your clinical staff and management team to deliver outstanding long-term customer satisfaction. 

24/7 emergency technical assistance

Next-day parts and components replacement

On-site engineering, installation, and implementation support available

CapsaCare™ Extended Warranty & Service Program

Protect your investment with a tailored CapsaCare™ program.

With Delivery Assist your facility benefits from on-site pre-deployment support that ensures your Capsa Healthcare products are fully ready for implementation in concert with your go-live schedule. 

  • Unpacking of your product from shipment/packaging materials
  • Removal and disposal of all shipment/packing materials 
  • Comprehensive functionality testing of your product upon delivery

The On-Point Labor Warranty provides your facility with an on-site labor service through the defined terms of your product’s specific parts warranty. 

  • All warranty related repairs will be covered for both parts and labor
  • Must be elected at the original time of purchase
  • Fully vetted warranty claims reported by 2PM (local) will provide on-site labor support within 24 hours 

The CartGuard Preventative Maintenance program provides a complete, on-site annual assessment of all covered products to ensure all functional components are performing as designed to maximize performance and extend the life cycle of your product.

  • Any warranty repair items will be identified and corrected based on the facility part and/or labor warranty as defined at time of sale 
  • Product issues caused by damage or neglect will be identified and options for repair and remedy will be provided

A Capsa Healthcare purchase includes a standard 3-year warranty on electronic product components. The Plus-2 Extended Electronics Warranty delivers an additional 2-year warranty to cover your products with a full 5-year ‘bumper to bumper’ electronic components warranty.

  • Applies to the Lock System Electronic parts and components & Power & Charging Systems parts and components 

Warranty Information

As evidenced by our comprehensive warranty, Capsa Healthcare believes in our products and their ability to deliver performance as promised.

Best-In-Class Service

Our unparalleled commitment to service extends from our products to the service that comes with purchase.