About Collette Health:
When the pandemic struck in early 2020, healthcare systems were overwhelmed with a shortage of nurses and restrictions on personal contact, highlighting a critical gap in patient care and communication. Collette Health, leveraging their advanced Virtual Patient Observation (VPO) system developed in 2017, provided a vital solution allowing one clinician to monitor up to 12 patients, facilitating communication with loved ones and significantly reducing falls and staffing costs in healthcare facilities.
The Challenge:
Nicholas Luthy, Chief Product Officer at Collette Health, emphasized that for effective remote healthcare, they sought to develop hardware that would seamlessly blend into the background, prioritizing cost, aesthetics, and functionality. Faced with the challenge of finding a suitable, unobtrusive mount for their audio/video equipment, Collette Health designed a mobile solution that was compact, secure, minimalist, and easy to assemble, enhancing its appeal and functionality in demanding hospital settings.
The Solution:
In 2017, Collette Health faced challenges with their cart’s stability due to the weight distribution at the top and the absence of a single extruded pull, leading to collaboration with the Tryten engineering team to develop a sturdier, more robust cart now marketed by Capsa Healthcare as the Tryten S5 Monitor Cart. This collaboration also resulted in creating the Logitech meet-up mount, integrating the camera into the cart to enhance mobility and safety, significantly boosting the functionality and industry reception of Collette Health’s Virtual Patient Observation system.
The Benefits:
Luthy highlighted that their collaboration with Tryten enabled creating the Tryten S5 Monitor Cart at about 25% of the cost of comparable market solutions, providing significant cost savings while meeting all of Collette Health’s rigorous specifications.
The Tryten S5 Monitor Cart meets Collette Health’s specifications. It checks all the boxes:
- The base dimensions are 17.7 X 17.9 inches — smaller than a patient sitter’s chair.
- The appearance is sleek and unobtrusive.
- It has secure mounts for audio/video equipment and a tip-resistant base.
- Cords and cables are concealed.
- There are no unnecessary protrusions.
Collette Health’s Future:
Originally designed to prevent patient falls, Collette Health’s Virtual Patient Observation (VPO) system remains integral to patient safety programs. However, it has evolved significantly through the pandemic’s impact, transitioning into a broader virtual care platform that includes behavioral, rural, and emergency care, among others. This evolution not only rejuvenates the role of experienced nurses by reducing workplace stressors but also leverages their expertise to mentor a new, tech-savvy generation of nurses through virtual interfaces, with ongoing enhancements like integrated analytics to support data-driven healthcare decisions.
Working with Capsa:
When a healthcare provider noticed a mismatch in wheel color on a Tryten S5 cart, Collette Health swiftly coordinated with Capsa/Tryten, who immediately sent out white wheels with a rubber mallet for easy installation. This showcased their commitment to exceptional service and adherence to their values of care, responsiveness, and flexibility.
Collette Health’s Recommendation:
Collette Health’s ability to quickly deploy cutting-edge VPO systems on Capsa Healthcare’s Tryten S5 Monitor Carts enables expansion. It positions them as leaders in the Next Generation of High-Acuity Virtual Care. Their successful collaboration with Capsa’s Tryten unit allows them to effectively meet clinician needs, providing high-quality support and products to a growing customer base in emerging markets like virtual care.